Frequently Asked Questions

You can request a free estimate by contacting us via phone or using our online form. We’ll ask for details like the size of your home, the number of items being moved, and the distance between locations to give you an accurate quote.

We recommend booking your move at least 2-4 weeks in advance, especially during peak moving seasons (spring and summer). The earlier you book, the more likely we can accommodate your preferred date.

Yes, we can move large or heavy items, but it’s important that you inform us ahead of time to ensure proper planning and equipment. Additional fees may apply for such items.

For safety reasons, we do not move hazardous materials, including gasoline, propane tanks, chemicals, explosives, or perishable food. Please refer to our Service Limitations Policy for a full list of restricted items.

Yes! We offer full-service packing, partial packing, or just packing supplies if you'd prefer to pack yourself. Let us know what works best for you, and we’ll include it in your estimate.

The time it takes to complete a move depends on several factors: the size of your home, the number of belongings, and the distance between locations. We’ll provide an estimated time when booking, but unexpected delays (e.g., traffic, weather) may affect the duration.

A non-refundable deposit of 10% of the estimated move total is required to secure your moving date. This amount is applied toward your final bill.

If you need to cancel your move, please inform us as soon as possible. Cancellations made within 48 hours of the scheduled move will incur a 20% cancellation fee in addition to the non-refundable deposit. For more details, see our Booking and Cancellation Policy.

Yes, rescheduling is free if done at least 48 hours in advance. If you reschedule within 48 hours of the move, an administrative fee may apply. Availability for rescheduled dates may vary, so contact us as soon as possible.

At Robson Moving & Storage, we are a family-run business and understand that life can be unpredictable. If special circumstances arise that affect your booking, please reach out to us. While we have structured policies in place, we’re happy to review cancellations or reschedules on a case-by-case basis to find a solution that works for both parties.

We accept credit/debit cards (Visa, MasterCard, American Express), cash, and e-transfers. E-transfers should be sent to sales@robsoncartage.com. We also accept company checks for business clients with prior approval.

Full payment is due upon completion of the move for residential customers, or within 24 hours for business clients. If you choose to pay via e-transfer, payment must be made within 24 hours of the move.

Yes, if payment is not received on time, we charge a 1.5% late fee per month on any outstanding balance. Accounts overdue by more than 30 days may be sent to collections.

Deposits are non-refundable, and cancellations made within 48 hours of the scheduled move will incur a 20% cancellation fee. For more details, refer to our Service Limitations Policy.

Our estimates are as accurate as possible based on the information provided. However, the final cost may vary if the scope of work changes, such as adding additional items or services not initially included in the estimate. We always aim to communicate any changes in advance.

Yes, our movers can disassemble and reassemble basic furniture as part of your move. Please inform us in advance if any items require this service so we can allocate time accordingly.

We handle your belongings with care, but if damage occurs, you can file a damage claim with us. Claims must be submitted within 48 hours of the move, and we’ll respond within 7 business days. Compensation will depend on the nature of the damage and the type of coverage selected. For details, refer to our Damage and Claims Policy.

Yes, it’s important for someone to be present to oversee the process and address any questions or issues that may arise. If you can’t be there, you can appoint someone to act on your behalf.

• Ensure everything is packed and ready to go.
• Label boxes with the appropriate room and contents.
• Ensure clear access to your property and reserve parking spaces if necessary.
• Inform us of any special instructions, such as fragile items or difficult-to-move furniture.

We strive to arrive on time, but unforeseen circumstances like traffic or weather may cause delays. If we expect a significant delay, we will notify you as soon as possible. If our team is late, we’ll adjust the schedule to complete the move as efficiently as possible.

Yes. We take complaints seriously and aim to resolve any issues promptly. You can submit a complaint via email or phone, and our team will respond within 48 hours. If necessary, we will escalate the issue to management to find a resolution. Please see our Dispute Resolution Policy for more information.

If you need to make last-minute changes (such as adding items or adjusting the schedule), please contact us immediately. We’ll do our best to accommodate your requests, though additional fees may apply depending on the nature of the changes.

We welcome feedback and encourage you to complete our post-move survey or leave a Google review. You can also contact us directly via phone or email. Your feedback helps us improve our services and address any concerns.

Yes, we offer a Referral Program. If you refer a friend or family member, and they complete a move with us, both you and the referred customer will receive a reward (such as a discount or gift card). Make sure the referral is mentioned at the time of booking to qualify.